Technical Support Specialist Job at Vantage Point Recruiting, Augusta, ME

MUlGL1FObGQ2bVg5Z0ZUUWVFQWxlSFhNaGc9PQ==
  • Vantage Point Recruiting
  • Augusta, ME

Job Description

In 2026, the Judicial Branch will be implementing its new case management system -- Maine eCourts -- to approximately 80% of court locations throughout the state of Maine. The ideal candidates will provide comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of the court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

TRAVEL REQUIRED STATEWIDE. HOME BASE OF AUGUSTA AREA (MAINE) IS PREFFERED. Only candidates living within an hour commute of Augusta will be considered. 

What you'll be doing:

  • Provide accurate and complete answers to general use and environment questions in a timely manner
  • Serve as the point of contact for technology support and services
  • Serve as the point of integration between the business functions of the department and the technology
  • requirements of the department.
  • Provide desktop computer support
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Ensure effective and reliable backups are being performed.
  • Proactively address customer needs.
  • Communicate accurate and useful status updates.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and
  • software
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions

What we're looking for:

  • Experience in a similar role, supporting end-users and Miscrosoft products
  • Strong trouble shooting and customer service skills
  • Ability to effectively work in a team environment
  • Strong communication skills; both written and spoken

 

Job Tags

Similar Jobs

Boston Scientific

Manufacturing Engineer III Job at Boston Scientific

 ...Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At...  ...role: The Arden Hills Operations team is looking for a Manufacturing Engineer III to support component fabrication. The role of a Manufacturing... 

State Air Resources Board

Oil and Gas Regulatory Engineer Job at State Air Resources Board

 ...the oil and gas sector. Duties may require close interaction and teamwork with a broad range of internal and external scientists, engineers, economists, and policymakers, as well as industry, environmental organizations, and community groups. The successful candidate may... 

Lensa

Webmaster - Cleveland Job at Lensa

 ...the approved sitemap. Work with Technology and Community Relations to adhere to CRCSD brand standards and site policy standards for web content and usage. Participate in newly-implemented Content Management System (CMS) training. The expectation is that you will conduct... 

Vantage Point Recruiting

Technical Support Specialist Job at Vantage Point Recruiting

 ...professionalism. TRAVEL REQUIRED STATEWIDE. HOME BASE OF AUGUSTA AREA (MAINE) IS PREFFERED....  ...doing: Provide accurate and complete answers to general use and environment questions...  ...of contact for technology support and services Serve as the point of integration... 

TMobile

Account Executive, Business Sales Job at TMobile

 ...At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities...