Job Description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. 

Role Description

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required. 

Requirements

RESPONSIBILITIES:

• Team Thinking : Spearhead your team’s research on destinations, activities, dining experiences, etc. 
• Execution & Planning : Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries 
• Maintaining Relationships : Work directly with hotels, villa suppliers, DMCs and local fixers globally 
• Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs 
• Proactivity & Creativity : Seek out solutions off the books when needed  
• Team Leadership & Mentorship : Guide and mentor Travel Advisors, ensuring excellence in execution and service 
• Member Relationship Managem ent: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert 
• Crisis Management & Problem Solving : Step in for high-stakes situations, handling escalations and resolving emergencies with confidence 
• Strategic Oversight : Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed 
• Process & Service Enhancement : Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes 

REQUIREMENTS:

• Location : While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours 

• Industry Leader : Minimum 4+ years in luxury travel planning, with experience managing clients and teams 

• Highly Strategic : Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality 

• Tech Savvy : Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM 

• Product Knowledge : You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)

• Mentor & Coach : Adept at guiding Travel Advisors, fostering their growth and independence 

• Problem-Solver : Comfortable navigating complex, high-pressure scenarios and handling escalations with ease 

• Resourceful & Proactive : Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support 

Benefits

• Competitive Compensation : Annual salary with a performance-based annual bonus 
• Comprehensive Benefits : Fully-covered medical, dental, and vision insurance 
• 401K Plan : Secure your financial future with our retirement savings program 
• Leadership & Career Growth : Lead an elite team and contribute to shaping the future of luxury travel 

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