Job Description

At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity; only pursuing the best available properties in strategically selected markets.  We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our residents and investors.

If you are searching for a workplace that challenges your talents and recognizes your efforts, NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.

At NewCastle Management Group, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation toward a strong future.

We are pursuing a leader to support the staff while providing personal growth opportunities for their success and advancement. The Property Manager will set the tone of the work environment while modeling the culture of the organization. We will provide the resources for our new manager to ensure the community reflects the philosophy of the company.

We are looking for leaders who take initiative, advocate for their team, and never lose sight of the bottom line while providing excellent customer service to both internal team members and external customers. Team players who are proactive, organized, and driven will be successful in this role.

You must be able to balance your role as both an empathetic team leader and business strategist, continuously looking for ways to improve NOI, the property, and your team while effectively communicating with corporate team members and ownership.

Essential Duties and Responsibilities:

• Support the marketing of a new community and oversee lead management and leasing activities to build occupancy in alignment with goals,
• Assist in the preparation of the annual budget; responsible for staying within the established budget guidelines throughout the year.
• Prepare daily/weekly/monthly operating and financial reports for ownership.
• Process invoices while managing expenses in line with budget.
• Oversee completion of weekly market surveys and outreach marketing efforts.
• Review rent roll, tenant A/R, deposits, and other monthly close-out reports.
• Coordinate collection of all revenues.
• Train, motivate, and supervise all on-site staff to achieve the operational goals of the property.
• Provide payroll information including, but not limited to, accurate commission reporting and review and approval of timesheets.
• Conduct ongoing training with all property staff including paperwork, access to accounts payable and receivable systems, workplace safety, and any other types of needed training.
• Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare final account statements in an accurate and timely manner.
• Work with the Maintenance team to schedule turnovers, pre-inspecting of apartments, and move-out inspections.
• Partner with the maintenance team and contractors providing services and repairs to the property to meet company standards and schedules.
• Develop and maintain a positive relationship with team, owners, residents, contractors, and visitors.
• Supervise the filing of legal proceedings in accordance with city/county codes.
• Investigate and respond to all written resident complaints received by Management.
• Implement resident retention programs/events.
• Other duties as assigned.

• Excellent verbal and written communication skills.
• Excellent problem-solving and deductive reasoning skills.
• Detail-oriented and highly organized.
• Strong working knowledge of accounting principles, rent collection and eviction procedures, and use of accounting software.
• Strong working knowledge of multifamily property management practices, Fair Housing laws and regulations, building and ground maintenance, resident relations, leasing, property safety, and relevant landlord-tenant laws.
• Ability to perform tasks with minimal supervision.
• Strong customer service skills, including the ability to manage difficult situations effectively and tactfully.
• Excellent time management skills, and ability to prioritize tasks effectively.

• Demonstrated working experience in the areas of multifamily property management practices and processes, including Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection and eviction procedures, and property safety.
• Proficient in use of property management and accounting software. Experience with RealPage, OneSite, and Knock preferred.
• Proficient in MS Office programs.
• Proficient in performance and people management.
• Demonstrated experience with conflict de-escalation.
• Availability to work weekend hours required.

• High school diploma or GED
• Minimum 2 years of relevant experience in Property Management in a managerial role
• Experience working with Knock and RealPage Onesite property management software.

• Able to stand and walk for extended periods of time, taking stairs on occasion.
• Able to lift or move at least 20 lbs.

Benefits:

• Competitive Salary & Bonus/Commission Plan
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & 11 Holidays
• Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account 
• Accident Insurance 
• Wellness Perks
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program

This job description is not meant to cover or include all tasks, duties, or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, but notice will be provided in advance whenever possible.

The Property Manager conducts all business in accordance with NewCastle Management Group established policies and procedures, all Federal, State, and County Fair Housing Laws, Americans with Disabilities Act, and all other laws pertaining to apartments.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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